Protecting our customers

At OMU, it is our job to provide quality utility services at the most economical cost. It is also our duty to work with you to protect your identity and provide you with peace of mind.

In order to comply with the federal Fair and Accurate Transaction Act (FACTA), our customers are required to verify their identity for instance, when signing up for or transferring any utility service*.

Please understand that when we ask for qualifying forms of identification**, we are not only meeting the requirements of FACTA, we are also protecting your identity.

If you have additional questions regarding FACTA or identification requirements, please contact our Customer Service staff at (270) 926-3200.

*OMU requires identification anytime service is established, as well as, when there is an additional need to verify identity such as when releasing a refund check, providing sensitive information or when making a payment with a credit card.

**Identification bearing a photograph: which shall be a U.S. government identification issued by a state evidencing residence, U.S. government Military Identification, U.S. government issued Visa or Permanent Resident Card, U.S. or foreign country passport, and Mexico's Consular Identification card. Identification cannot be expired.